We hope you will be entirely satisfied with your purchase from us.
If you change your mind
You can cancel your order at any time either before despatch or within 7 days after receipt.
Prior To Despatch.
If you wish to cancel an order prior to despatch, then you must notify us in writing by email as soon as you can after placing your order. If your order has already been despatched, it is the buyers responsibility to exercise a duty of reasonable care of the goods once received and to ensure that they are returned to us at the buyers expense under the Distance Selling Regulations.
If you wish to cancel an order after delivery of your goods, then you must notify us in writing by email within 7 days of receipt of your goods. It is the buyers responsibility to exercise a duty of reasonable care of the goods and to ensure that they are returned to us at the buyers expense under the Distance Selling Regulations.
If Goods are Faulty
We check all our items prior to despatch, however if a fault should occur within 30 days of delivery, we will replace or refund the item subject to stock availablity and your preference..
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.
You must notify us in writing by email before returning any faulty item.
We recommend the use of 'Signed For' post services for returns. We will cover return postage costs up to 2nd class recorded or Airmail.
If Goods Are Damaged or Lost In Transit
Damaged in Transit.
Claims for damages sustained in transit should be made to us in writing by email upon the goods arriving. Please retain all packaging.
Lost in Transit.
If you do not receive goods ordered by you within 15 days (28 days for overseas orders) of the date of despatch, please notify us of the problem immediately in writing by email.
We will process all refunds within 7 days of receipt of returned goods. All refunds will be issued back to the payment method intially used.
The above in no way affect your Statutory Rights